Welcome

A complaint ? Lost or found property ? An information request ? A suggestion ? Do not hesitate to contact us !

Who we are ?

The Brussels Mobility Passenger Transport Directorate is the organisation in charge of the administrative management and control of taxis and rental cars with drivers in the Brussels-Capital Region.


If you want to contact us, you have several options:

  • Via the forms on this website
  • By e-mail: taxiservice@gob.brussels
  • At the following address:
    Brussels Regional Public Service
    Brussels Mobility Passenger Transport Directorate
    Rue du Progr├Ęs 80/1 (├ętage 1,5)
    1035 Brussels
    Belgium
  • By fax: +32 (0)2 204 15 21
  • On the toll-free number: 0800 94 001

In order to be able to process your request, we require you to communicate the taxi identification number (composed of 4 digits) or vehicle registration number in order to be able to find the vehicle concerned among all those in circulation. That is why we invite you to ask for the printed ticket which shows the identification number for the taxi and the ride at the end of each ride. We insist on the fact that it must be a printed ticket and not a written receipt.